Wear a helmet, every ride
Put your helmet on before you start. Make sure it fits snugly and stays in place while you ride.
Quick answers on helmets, ID/age, pickup, and changes or cancellations.
Helmet use may be required by local law. We recommend wearing a helmet every time you ride, and following posted safety guidance at pickup areas.
You’ll need an ID to confirm eligibility at pickup. Age requirements vary by device type and local rules, so please check your booking details before you arrive.
Pickup happens at our designated areas. Choose your pickup area when booking so our team can prepare the correct device for you.
Changes and cancellations are time-based. If your plans shift, contact us as soon as possible so we can try to accommodate the update based on availability.
Riders must follow local laws and safety guidelines. Helmet use may be required by local law.
A quick pre-rental checklist for tourists. Have these ready when you pick up your scooter or e-bike.
Bring a government-issued ID. If you do not meet the age requirement, we may not be able to complete the rental.
Helmet use may be required by local law. Even when it is not, wearing one is strongly recommended.
Arrive within your selected time window and pick up from the designated area. If you change plans, review our FAQ for timing guidance.
You will ride in city traffic. Follow local laws and safety guidelines, and park only in allowed zones.
Rider responsibility. Riders must follow local laws and safety guidelines. Helmet use may be required by local law.
See safety guidance on helmets and rulesThese are best-practice reminders, not a guarantee of legal coverage. Riders must follow local laws and safety guidelines. Helmet use may be required by local law.
Put your helmet on before you start. Make sure it fits snugly and stays in place while you ride.
Start from your assigned pick-up area and follow the local parking and boarding guidance on the ground.
Keep a steady pace, leave extra space around buses and pedestrians, and scan for sudden lane changes.
Do not charge unattended. Use the charger provided by the rental team and keep cables clear of wet or hot surfaces.
When you finish, park only where the rental team advises and secure the device to prevent movement or theft.
Approach intersections slowly. Signal early, check mirrors and blind spots, and complete turns at safe speed.
Review ID, age guidance, and pickup instructions in the FAQ.
Go to FAQ eligibilityFor help with bookings or pickup questions, send us a message. We will get back to you as soon as possible.